FAQ – RENTERS

INDEX:
Q1. What is the best way to ensure a happy beneficial relationship with our landlord?
Q2.  What do I do if I will not be able to pay the rent on time?
Q3. What do I do if I have a maintenance request?
Q4. How long will it take for my maintenance request to be completed?
Q5. What do I do if I want to move out?
Q6. When will I receive my deposit?
Q7. What if i am the the only person moving out and other roommates will be staying? How do I get removed from the lease contract?
Q8. What if tenants only want one name on the Deposit return check when we all move out?

ANSWERED:

Q1. What is the best way to ensure a happy beneficial relationship with our landlord?
A1.  Communication, communication, communication.  This means that it is always better for us to find out from you first rather than being “caught”. Please do your best to fulfill your tenant responsibilities of paying rent, taking care of the home, and being a good neighbor, etc..

We know life happens and issues often come up. If there are any issues, please notify us in writing (email preferred: PM@HaywardPM.com) as soon as issues comes up.  The sooner we are notified, usually the easier they are to handle.

Q2.  What do I do if I will not be able to pay the rent on time?
A2. Notify management immediately (emailed preferred: (PM@HaywardPM.com). Provide management with your best proposed “payment plan” (include specific dates with specific payment amounts for each payment for that date).

We understand that people hit hard times. The most important thing you can do is communicate, communicate, communicate. We will do our best to work with your circumstances and will often be able to find options to avoid an eviction. We HATE to do evictions so please communicate with us.  We almost always will try to work something out.

Q3. What do I do if I have a maintenance request?
A3. Notify management immediately by filling out a maintenance request on the website (Click Here)

Q4. How long will it take for my maintenance request to be completed?
A4.  You should be contacted immediately if it is an emergency. If it is not an emergency, you should be contacted within 3 days and someone will make arrangements to perform service. If you are not contacted within 5 days, please notify us.

** Please note: for property management purposes, an emergency would include items such as actively flooding water, electrical or fire danger, non-working toilet in a single bathroom rental, safety issues, health risk problems, and in generally items that 1.) are dangerous, or  2.) will get worse or cause more damage if not addressed immediately).

Failure to notify management could result in tenant being responsible for further damage as a result of not notifying management.

Q5. What do I do if I want to move out?
A5. If your lease term is up and you (ALL RESIDING RESIDENTS) are a month to month tenant, you are required to provide management with a “WRITTEN 30 DAY NOTICE TO VACATE”. You may email us at “pm@haywardpm.com” this notice and we will send you a form to complete along with a list of next steps.

Q6. When will I receive my deposit?
A6. We will send you your deposit within 21 days of your move out date.

Q7. What if i am the the only person moving out and other roommates will be staying? How do I get removed from the lease contract?
A7.  If you are moving out and your roommates are staying, the only way to be removed from the contract is for ALL persons (including the landlord) on the contract to sign an agreement to make a change to the contract. This means all roommates and the landlord must also agree and sign to make this change in the contract effective.  Just giving a 30 day notice will NOT remove you from the lease contract and financial obligations.

In order for the Hayward Property Management as landlord to sign and agree to this change, providing we have permission from the owner, we need remaining tenants to qualify financially with 3x rent. They can do this by providing pay stubs or possibly other forms of documented income.  If remaining tenants can not qualify, there may be the option of finding a new additional tenant to replace the leaving tenant. In this case, the new tenant would have to go through the application process and be approved and the new income could be counted toward the combined qualifying income.

Q8. What if tenants only want one name on the Deposit return check when we all move out?
A8. HPM must include all names who are on the lease on the deposit return check. This means that everybody will have to go to the bank together to cash the return deposit check. If you want your name removed from the deposit check we need a separate email or signed document from each person with instructions authorizing us to remove that individuals name that include BOTH 1) request for removing your name from the check and 2) you release any claim you have to the deposit from HPM. If you want the check to be made out to only one person’s name, this is the only way.  You can not send us an email authorizing us to remove SOMEONE else’s name sent from your email address. It must from from their email address OR it must include a signed paper from them.

 

*PLEASE LET US KNOW IF YOU HAVE ANY QUESTIONS? “pm@haywardpm.com”